Oracle

To keep your Strenzie items looking great for longer:

• Wash gently — turn garments inside-out and use a mild detergent on a cold or gentle cycle.

• Avoid harsh treatments — do not bleach or use strong chemicals, and avoid high-heat drying.

• Dry with care — air-dry whenever possible to preserve shape and colour; if you must tumble dry, use the lowest heat setting.

• Ironing tips — iron on low heat and avoid ironing directly on prints or embellishments.

• Storage — store in a cool, dry place away from direct sunlight to prevent fading and damage.

We process orders quickly to get your Strenzie items to you as soon as possible. Once your order is placed, we confirm it via email and begin order preparation.

• Processing Time: Most orders are processed within 1–3 business days.

• Shipping Time: Delivery typically takes 3–7 business days depending on your location.

• Tracking: You will receive a tracking number once your order ships so you can follow its progress.

• Delays: Occasionally, delivery may take longer due to high demand or courier issues. We appreciate your patience and will keep you informed.

• Support: For questions about your shipment, contact our customer care team anytime.

Your satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear images and order details.

• Returns: Approved returns must be unused, unwashed, and in original packaging.

• Refunds: Once the returned item is received and inspected, refunds will be processed to the original payment method within 5–7 business days.

• Exclusions: Items showing signs of use, damage after delivery, or without original tags may not be eligible for return or refund.

• Support: For any return or refund queries, our support team is here to help.